Welcome to www.RacketShop.ae . The owner and operator of the Site is RacketShop E Commerce Owned By Racket General Trading LLC, a limited liability company registered in the United Arab Emirates ( UAE ) under license number 1028255

1-ELIGIBILITY AND REGISTRATION REQUIREMENTS

You are eligible to register as a buyer if you meet the following eligibility criteria :

you are above the legal age for purchasing products in your country of residence.

In order to register to the Site, you will need to provide us with certain information. Your registration to the Site may not be accepted if you do not provide us with the required information. We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity.

2-YOUR OBLIGATIONS

When using or accessing the Services, you agree that you:

are responsible for maintaining the confidentiality of, and restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password;

agree to immediately notify us of any unauthorised use of your password or account or any other breach of security;

will provide true, accurate, current and complete information about yourself and your use of the Services as required by us;

will not disclose to any third party (except as required or requested by us) a user’s information provided to you; and

will cooperate with our requests for additional information with respect to your eligibility and usage of our Services.

When using or accessing the Services, you agree that you will not:

post,list or upload in any manner any information which is blasphemous, defamatory, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever.

post, list or upload content or items in inappropriate or prohibited categories or areas on our Site, including:

content or items that may be considered culturally or religiously offensive in any way;

content or items which may not be considered to be in compliance with general local law, Islamic law, rules, morals, values, ethics and traditions;

content or items that may threaten national security;

content or items which may constitute or be considered to promote gambling;

3- INTELLECTUAL PROPERTY RIGHTS

Except for the rights expressly granted under these Terms of Use:

all content included on the Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads and software is our property or the property of our licensors. We (or our licensors, as the case may be) retain all right, title and interest in and to the Site and the Services, including, without limitation, all Intellectual Property Rights therein; and

all rights, title and interest in and to any information, materials or other content that you provide in connection with your use of the Services, including all Intellectual Property Rights therein, will become our property.

You agree that you have no right to use any of our trademarks without our prior written consent.

All rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors.

4- WARRANTIES, REPRESENTATIONS & UNDERTAKINGS

whilst we attempt to be as accurate as possible, we do not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. Additionally, as a buyer, you agree that we are not responsible for examining or warranting the listings or content provided by us or third parties through the Services, and that you will not attempt to hold us liable for any inaccuracies or defects in any of the listings. As a seller, it is your responsibility to review the content of your listings for accuracy and you will not attempt to hold our catalogue/content providers or us responsible for inaccuracies.

6- SUSPENSION, TERMINATION & CANCELLATION

We may, at our sole discretion and without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend or permanently withdraw your access of our Services, cancel any product(s) order for any reason including, without limitation, the following:

if we believe that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use;

If you use our Platform or Services for any unlawful and fraudulent purposes or in connection with a criminal offence or abuse our policy and rules;

You are suspected of inventory abuse or placing bulk order. The following shall (without limitation) constitute inventory abuse or placing bulk order:

Products ordered are not for self-consumption but for commercial resale;

Multiple orders placed for same product at the same address, depending on the product category;

Bulk quantity of the same product ordered;

Invalid address given in order details;

Any abuse or fraud used to place the order; or

Any order placed using a technological glitch/loophole.

We reserve our right to take appropriate action if you are suspected of acting fraudulently or if you file invalid and/or false claims or provides false, incomplete, or misleading information. You may be considered to be engaging in fraudulent activities if any of the following (without limitation) are met:

you don’t reply to the payment verification mail sent by us;

you fail to produce adequate documents during the payment details verification;

you misuse credentials not belonging to you;

you use invalid address, email and phone no;

you attempt to overuse a voucher code;

you return wrong or damaged product;

you refuse to pay for an order;

you abuse or harass the delivery staff;

If your access to our Services or our Platform is terminated for any reason, we may delete any content or other materials relating to your use of the Service (including any credits earned through loyalty programs or reward points) and we will have no liability to you or any third party for doing so. However, your transactions details may be preserved by us for purposes of tax or regulatory compliance.

For the avoidance of doubt, any amounts paid and received by us in relation to a cancelled product(s) order will be refunded.

7- REPORTING VIOLATIONS OF THESE REQUEST TERMS OF USE

We are committed to ensuring that listed items and content on our Site comply with these Terms of Use. If you believe that a listed item or content breaches these Terms of Use, please notify us and we will investigate.

8-GENERAL

Governing Law. These Terms of Use and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai.

Dispute Resolution. If you have an issue with our Services, please contact us. We will endeavour to resolve your issue as soon as possible. Any disputes or Claims arising out of or in connection with these Terms of Use, including any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC – LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Dubai International Financial Centre. The language to be used in the arbitration shall be English.

Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or Services to us, labour disruptions, blackouts, embargoes).

No Waiver. Any waiver by us of any of the provisions of these Terms of Use will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.

Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Site.

 

9- DELIVERY OF YOUR ORDER

Delivery Costs. The costs of delivery will be as displayed to you on our Site.

Delivery Date. This information will be displayed to you on our Site.

Delivery Delays:

if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay;

if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;

if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.

ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.

Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.

Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.

Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.

10 – Return

In order to respect the rights of our dear customers, products purchased from the Rocket Shop will be returned or exchanged within 7 days. This possibility can be used if the purchased product has not been used and the original label of the product has not been removed. The products purchased at Rocket Shop Special Sales will only be exchangeable under the mentioned conditions and will not have the possibility of return for refunding the money. In case of a discrepancy between the product sent and your purchase order, whether it is product type, color, size or…., the cost of returning the product and resending it will be borne by Rocket Shop, and in case of canceling the purchase, the cost of returning the product will be borne by the customers. After the return is processed it may take 5 to 7 business days for the refund to show on your payment card statement.

Refunds will be made within 72 hours.