Privacy Policy

  • Owned and operated by Racket General Trading LLC, UAE (Trade License: 1028255).

  • They collect, use, and protect your personal information when you interact with their website.

1. Eligibility & Registration

To register as a buyer, you must:

  • Be of legal age to purchase products in your country of residence.

  • Provide accurate and complete information during registration.

We reserve the right to verify your identity and decline or suspend any registration at our discretion.

2. Your Obligations

When using our Site and Services, you agree to:

  • Keep your account details and password secure.

  • Notify us immediately of any unauthorized use of your account.

  • Provide accurate and up-to-date information.

  • Respect other users’ privacy and not misuse their information.

  • Cooperate with any verification requests.

You also agree not to:

  • Post unlawful, offensive, or prohibited content.

  • List or upload items that violate UAE law, Islamic values, or community standards.

  • Engage in fraud, gambling-related activities, or anything that threatens security.

3. Intellectual Property

All content on this Site (text, images, logos, designs, software, etc.) is owned by Racket Shop or our licensors. You may not use, copy, or reproduce our trademarks or content without written permission.

4. Warranties & Accuracy

We aim for accuracy, but we do not guarantee that all product descriptions, images, or details are error-free. Buyers are responsible for reviewing product details before purchase. Sellers are responsible for the accuracy of their listings.

5. Suspension & Termination

We may limit, suspend, or cancel your access if you:

  • Violate these Terms.

  • Engage in fraudulent or unlawful activity.

  • Abuse promotions, vouchers, or order quantities.

Fraudulent activities include but are not limited to: false information, repeated bulk orders, misuse of vouchers, harassment of delivery staff, or returning wrong/damaged products.

If your account is terminated, any earned rewards or credits may be forfeited. Refunds for cancelled orders will be issued as applicable.

6. Reporting Violations

If you see content or items on our Site that violate these Terms, please contact us and we will investigate.

7. Governing Law & Disputes

These Terms are governed by the laws of the United Arab Emirates (Dubai). Disputes will be resolved by arbitration under DIFC-LCIA Arbitration Centre rules. The language of arbitration shall be English.

8. Delivery of Orders

  • Costs & Dates: Shown at checkout.

  • Delays: If delayed by events beyond our control, we will notify you.

  • Missed Delivery: If delivery fails and you do not rearrange or collect, your order may be cancelled.

  • ID Check: We may require ID or payment verification at delivery.

  • International Orders: You are responsible for import duties and compliance with local laws.

  • Ownership: Products belong to you once delivered and paid for.

  • Invoice: An electronic invoice will be sent to your registered email.

9. Easy Returns & Exchanges

Shop with confidence! You can return or exchange any product within 15 days as long as it’s unused and in its original packaging.

  • Special Sale items: exchange only (no refunds).

  • Wrong item delivered? We’ll cover the return and send the correct one for free.

  • Refunds are processed within 72 hours and may take 5–7 business days to show on your card.

10. Best Price Guarantee

Found a better price on the same day for the exact same product from an authorized UAE retailer? We’ll refund the difference (no questions asked).